At our 24×7 support center a highly certified team of network engineers manages a large array of Cisco devices at our client’s offices and data centers globally while taking care of configurations and troubleshooting issues with the help of our onsite engineers. We provide on-site Cisco support, remote online support and a mixture of both as per our clients’ needs and requests.
We cover all aspects of cisco support i.e. hardware, software and 24×7 technical support. On the hardware end we provide labor support and carry out tasks such as rack and stack, replacing parts such as fans and PSU’s and adding modules. We also provide break/fix service for Cisco. On the software end we configure new and existing devices, as well as install new devices. We also provide on-site engineers the necessary tool kits for the job. All tasks are carried out with the help of and real time communication with our back end support team 24/7. Our support team remains in constant contact with the end customer, the on-site engineer and our client throughout the execution of the task. Upon completion of the task we provide clients with properly constructed and detailed reports stating the exact work carried out, proof of work, a before and after scenario, and a breakdown of costs.
Our global network of highly skilled engineers, spare parts storage facilities in multiple locations and our support team with round the clock availability and group of Cisco certified engineers working in our support center enable us to offer high-quality, reliable and efficient services at highly affordable cost to our clients.