Our Engineer work as “Hands and Feet” for our clients. Our team provides guidance, recommendations, planning and assistance to our clients with personal computer, printer, mobile phones and other device acquisition needs. Our team also provides personal computer operating system imaging and application setup and support, including hardware installation and connectivity to the network. In addition, the hardware team provides hardware troubleshooting and repair of supported desktops, laptops and printer equipment used by client, as well as support for equipment that is already installed. We build, deploy, manage and support desktop or application environments. We manage current repository of assets and user services. Our End User Computing Services are designed in such a way to help you anywhere, anytime with any device. Our 24×7×365 support at one or multiple locations brings our clients at ease. Our End User computing services include:
Hardware Support (Printers, Laptops, Scanners).
OS Support (Windows, Linux, Mac).
Software Support (Microsoft office suites).
Mobile Devices (including Blackberry, Apple Devices, Android and Windows-based devices).
We provide resources who are specialized in IT skills, experience and knowledge and apply that to your specific business needs with a customized solution. We use best practices in the form of policies, procedures, project plans and methodologies to ensure successful outcomes and end user satisfaction.
We are awarded a contract to provide End User Commuting Support Services for one of the world’s largest production companies. The client is a large prestigious multinational giant and all of their franchises, warehouses, factories and offices in 40 countries have been assigned to us for End User Computing Support and their Data Canter Support Services.
Around 50 visits daily worldwide by our Field Engineers take place. Daily on-site visit by our Field Engineers address the following issues:
Encryption, anti-virus, remote wipe of devices.
Daily data-backup of all the end users present in 40 countries.
Email, Instant messaging, Remote conferencing.
Internet Network connectivity issues.
UGT’s team of qualified engineers, consultants and project managers are handling this long term project successfully. Our 24/7 availability, expert staff, local language proficient on-site engineers and low pricing factors are the main reasons behind the success of this mega project..